Last Post 08/08/2013 05:45 PM by Evan Solida. 6 Replies.
08/06/2013 04:29 PM
Does anyone have any information about getting a Lemond frame warrantied?
My understanding was that Trek was honouring the warranties which may or may not be correct. If it is correct does anyone know what frame Trek replaces a Zurich with?
08/07/2013 08:33 AM
You will have to take it in to dealer that isn't on the skids with Trek. There is probably going to probably be a little back and forth and a sliding scale of out of pocket costs as it relates to the frame you get in return. Since Lemond got the boot the warranty will get a little fuzzier with each passing year. Some have had success from what I've heard
Hopefully, you are not on a tight timeline
08/07/2013 02:36 PM
@jrt1045 - Thanks for the info and the head's up on the 'fuzziness' of the warranties.
Looks like I'll be doing more mtn biking in the near future.
08/08/2013 12:37 PM
Ran into an employee of a local Trek shop on the way home from my ride this AM. I had just read your post before the ride so it was fresh in my mind. I asked him and he squinted his face up and said "It depends on the customer. New frame for cost plus 10% (good, regular customer) up to 10% off of retail. But every shop has their own plan for Lenons." Yes he said Lemons.
08/08/2013 03:53 PM
Lemons? Really? Is the Zurich in question the silver/blue Reynold 853 frame from the late 1990's? Since there really isn't a comparable model in Trek's catalog any longer, I would think that the Madone 2-series would be the closest possible replacement frame. It's aluminum.
I don't recall but did the bike comes with a Lifetime Warranty? Are you the original owner? If so, I think you'll do just fine.
08/08/2013 05:29 PM
@6ix it is the silver/blue Reynolds 853. I have to say I have loved the ride.
@jmdirt points to the employee for the Lemond/Lemon 'pun'. I guess it makes sense Lemond may not be a favourite around the Trek stores.
08/08/2013 05:45 PM
I can assure you that the negative energy between Trek and LeMond goes both ways. And considering what Trek did in the past by standing by their cash-cow LA, I have to side with LeMond. Don't get me wrong, I like Trek's products. They have an awesome design team, I know that much. Their attention to detail is amazing. I hope none of the fallout from LA affects any of them. Trek is a massive company (something like $900 Million) so they will do just fine, but they should own up to their mistakes and poor decisions.
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