The Coffee Shop
A good response to a complaint
Last Post 05/02/2014 04:43 PM by ed custer. 6 Replies.
05/02/2014 12:46 PM
A friend almost got run off the road by a MicroSoft "Connector" bus. He contacted the provider and got the following response. "Thank you for your email. We have isolated the driver and will be pulling him from service tonight for retraining. A very large part of our training is being observant of Bicyclists, pedestrians, vehicles, and other conditions affecting our path of travel constantly. Our goal is to be 100% safe and courteous 100% of the time. We apologize for our drivers inattention and close call and will correct the action immediately. Thank you for time. Have a great week."
05/02/2014 12:56 PM
Where was this?
05/02/2014 01:03 PM
Not Philly that's for sure
05/02/2014 02:01 PM
MicroSoft "Connector" bus....so Seattle?
----- It is his word versus ours. We like our word. We like where we stand and we like our credibility."--Lance Armstrong.
05/02/2014 02:33 PM
I had an incident a few months ago where a cab I was behind (driving, not riding) was texting and driving and then purposely cut me off after I indicated he should put the phone down.
I immediately called te cab company, verified his position via GPS and was told that he would be suspended for 2 weeks immediately and any further incidents would result in his firing.
Just say "NO!" to WCP!!!!
05/02/2014 03:39 PM
Bellevue, near the MS campus.
05/02/2014 04:43 PM
It could be a standard reply for all their driving complaints....
The Coffee Shop
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