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cracked GIANT
Last Post 06/02/2013 03:46 PM by stronzo nonfumare. 27 Replies.
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Author Messages
stronz

Posts:313

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05/25/2013 11:18 AM
Holy shiznit!!! Just heard from my lbs - new frame is in the shop being builtup now! (Three weeks from my discovering the crack to having a new frame aint bad)Last I heard the factory reps were trying to figure outif it was a crack in the veneer or deeper. they ultimately couldn't figure it out so decided not to risk it. so they stepped up big time in my book. and for the record I did not have a receipt for this frame - bought it new on ebay. last time I will do that, for sure. I think I got lucky, but have to say the guys at my lbs and giant came thru!
ChinookPass

Posts:481

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05/25/2013 11:58 AM
Just curious, cuz I don't remember. Who was the ebay source? I'm not sure why Giant would honor this but stuff like this is why I say it never hurts to ask.
hackmechanic

Posts:8

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05/25/2013 01:15 PM
For certain Giant was under no obligation to replace this frame and I was very impressed when Stronz accepted this potential fate without argument. In the end I'm happy there are still companies out there that will stand behind their product even if they have no obligation to do so and Giant has just earned a ton of free word of mouth advertising for the cost of one frame which, when you consider it, hasn't really cost them anything. When you consider their margin on the original sale to whatever bike store it was, they made more than the cost of the frame on that sale in profit so to give away one frame results in a net nil profit from that sale but probably results in at least two more sales because of it. Stronz may have been shy about buying another bike off the internet because of what happened but he also might have considered a brand other than Giant because of the failure in this frame. Pretty sure this move got Giant some good PR and a little bit of brand loyalty. Smart.
stronz

Posts:313

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05/25/2013 01:38 PM
Hack you are right on all points. GIANT has def earned a lot of brand loyalty from me. and I am all too glad to spread the word. not to be forgvotten is also how my local guys (from whom I did not buy the frame, but where I do spend a ton of $ - and also really jjust like a lot) went to bat for me. They did build up the original bike for me and are doing the replacement now. you can bet I will thank them apporpriately.
Master50

Posts:245

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05/25/2013 03:06 PM
Isn't it great when companies stand up for their customers or behind their products. My wife had a Lemond that had the rear brake bolt hole misaligned. We did not notice this until I went to upgrade her callipers and discovered the shop that built her bike bent the brake arms on her Ultegra brakes. That really made me angry but Trek replaced her frame without a protest. So 1 set of throw away rear brakes and she got a new frame after 10 years.
Last week I had a pair of Raichle Hiking boots loose their soles. The inner sole just decomposed to rubber dust. While the boots were at least 9 years old they were in very now condition and the shop that sold them to me gave me a %90 credit to new boots. I was knocked over as I was hoping for 10 to 15% or even a were sorry but I sure did not expect that much. Great service sticks.
Oldfart

Posts:489

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05/25/2013 04:32 PM
This was the shop that assembled the bike wasn't it? Is it possible Giant told them it was squashed in a work stand and the shop bought you a new frame, but to save face kept quiet? You know the shop better than we do but in any event that is awesome news.
stronz

Posts:313

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05/25/2013 07:43 PM
Sheesh OF I guess it is possible. never thought about that. wow I kind of hope that's not what happened because I hate to think of them spending the bucks to replace it. I guess i could ask and offer to split the cost....like i said i really do like them. they work hard and are always nice/no attitude. hmmmm
Inferno7

Posts:278

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05/25/2013 11:03 PM
Freaking awesome
Oldfart

Posts:489

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05/26/2013 02:04 AM
I just know a shop where the mechanics put sardines in the former head mechanics seat tube as a joke. He kept the bike in his bedroom. It didn't smell but it did eat through the steel seat tube. As far as he knows Marinoni repaired the frame on warranty. The mechanics of course paid for the repair themselves. They were very remorseful but I don't think they confessed. If I was you I would simply be thankful. I kept a hunk of seat mast that I had cut off. Seriously stiff. I whacked it a few times with a rubber mallet to see what would happen. The section broke from a blow on the side at the front and back.
stronz

Posts:313

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05/26/2013 08:48 AM
Sardines will do that? dayem. never did like them. seriously I will just thank them and happily pay the cost of shipping the frame, tearing it down and building it up.
Gonzo Cyclist

Posts:225

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05/26/2013 10:16 AM
With Gaint, Lifetime Guarantee means just that!! For Life!!
I sheared the steerer tube off my TCX cross bike a couple of years back, it was an alloy fork with an alloy steerer, this bike had been raced, and ridden on singletrack for 3/4 of it's life of three years, this bike had over 10K in mileage on it. Giant stepped up and sent me a new carbon fiber fork, I was super impressed. Spez stands behind their product as well, Trek sucks at warranty issues, they would have said, "Well, we can sell you a new one at cost"...... WTF?
nightfend

Posts:48

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05/28/2013 12:16 PM
Nice to hear about Giant. That new aero road bike they have is on my shopping list when I buy a new bike.
inmoeshinn

Posts:7

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05/28/2013 01:53 PM
Excellent....makes me even happier that I own two of their bikes, have never had any problems with either and are still serving me well.....
smokey52

Posts:84

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05/28/2013 09:12 PM
Gonzo-
I have had no trouble with Trek warranty. My sweat corroded the brake-cable stay along the top tube to the point where it gave way. I had to tie it in place with a piece of cord I found by a gas station pump to finish the ride comfortably. Trek replaced the frame without issue. I worked through the LBS, so that may have helped.
smokey
stronz

Posts:313

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05/30/2013 11:30 AM
I found a pic I took at the lbs of my bike being built up. It tells the story I think. It is exactly at the clamping point that the crack occurred. Coincidence?

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