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Sram hydraulic disc recall
Last Post 12/31/2013 03:46 PM by 79 pmooney. 22 Replies.
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Dale

Posts:485

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12/13/2013 06:44 PM
http://www.sram.com/news-articles/sram-road-hydraulic-brake-recall-stop-use-immediately bummer… hate to see something roll out then get a full on recall. That's going to be expensive for Sram and a hassle for everyone involved.
Dale

Posts:485

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12/13/2013 06:49 PM
On a related note, I've been puzzled that recalls and warranties in the bike biz only cover the cost of parts, there is no reimbursement for labor. In the auto business when a manufacture messes up they reimburse at posted shop rate and the dealer makes some mark-up on parts. Same thing with the boat business-- and labor is up to $125.00 in my area.

That recall would set Sram back $1,900,000+ in labor alone
79pmooney

Posts:1113

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12/13/2013 06:59 PM
That link no longer works. The SRAM websire gives a message saying

"Sorry, but the page you requested is unavailable or its address may have changed. If you have received this error from a previously bookmarked page please link to the appropriate portion of the SRAM Web site and update your links."

Ben
Dale

Posts:485

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12/13/2013 07:09 PM
Weird… it's working for me

The Cliff notes version-- all Sram rim and disc brakes are being recalled. Several cold weather failures resulting in total loss of braking.
79pmooney

Posts:1113

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12/13/2013 07:54 PM
Got it Dale. Probably a careless paste at my end. Looks like SRAM is attempting to be responsible about this. Good thing for them there is cyclocross to debug the brakes. If this was discovered by a commuter, the consequences could b a lot higher.

Ben
longslowdistance

Posts:665

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12/13/2013 09:46 PM
I'll bet Shimano headquarters is glad they've waited on releasing theirs.
Oldfart

Posts:472

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12/14/2013 12:30 AM
Yeah my Giant TCX might never arrive. I was informed that the brakes on mine which just landed in BC were affected by the first recall and now all the hydraulic master cylinders have bad seals. One of the guys at the shop has had the problem with his brakes not working but only in races. The brakes were fine all summer and in training and commuting. Sounds like SRAM got a batch of crappy seals. Or maybe they rushed production.
Oldfart

Posts:472

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12/14/2013 12:32 AM
Of course blown seals leads to this classic:http://youtu.be/2OpuuAa7gdE.
79pmooney

Posts:1113

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12/14/2013 01:49 AM
"Video is not available in your country" Not my day for links.

Sounds like SRAM should have stayed away from synthetic seals. The organic ones love cold, wet weather! But they are loud. Kinda like a dog's bark. (Also make a hot, sweaty XCer smell really good!

Ben
longslowdistance

Posts:665

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12/14/2013 09:16 AM
That one took me a minute . . .
jrt1045

Posts:361

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12/16/2013 09:31 AM
Dealers have already been getting hammered doing free warranty work for SRAM. They get the parts with relative ease but they also get the ire of the customer that bought something expensive from them that broke early in the service life. What a wonderful place to be. Every once in a while you can get a little something from the bike manufacturer but that depends on the relationship and who owes who some cash or whatever. Many dealers are at the financial mercy of their suppliers so that's how that goes. Parts distributors just laugh. I saw somewhere on BRAIN that a dealer figured out that it was costing him like $20k a year in service

Luckily, not too many folks are running around with these parts yet but their are now expensive bike that got shoved down your throat that are now sitting on the floor and cannot be sold. Hopefully SRAM won't come out with something completely new and render what you have to the sale rack. An interesting part in all of this is the myriad of rear hubs. 130mm for 8/9/10 speed, 135mm for 8/9/10 speed, 130 for 11 speed road and 135mm for 11 speed road. this will get interesting

Being a dealer has its challenges
Dale

Posts:485

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12/16/2013 11:01 AM
jrt1045, the boat dealers in one of the states I cover got tired of getting reimbursed by boat builders and manufacturers at a very low labor rate, they formed a state wide dealer association, lobbied the state legislature and a law was passed that mandated a warranty reimbursement of posted shop rate. Quite a few states have done the same-- the net result is boat builders and engine manufacturers are paying a lot more attention to quality so the dealer doesn't end up being, in the words of one editorial, the last 50' of the assembly line for free. I suspect the bike business would be better off if there were similar requirements for labor reimbursement.
Keith Richards

Posts:735

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12/16/2013 11:21 AM
This is really shameful of SRAM. You mean they could not find a seal good below freezing?!?!??
----- It is his word versus ours. We like our word. We like where we stand and we like our credibility."--Lance Armstrong.
gabbard

Posts:27

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12/16/2013 12:39 PM
Keith is spot on here.  Silicone and fluoro-silicone seal materials are good to -40C and -60C and are readily available.  Sounds like poor engineering and trying to save just a few pennies on a really expensive component at the consumer level.

Makes me want to wait on any SRAM hydraulic brakes for awhile.
jrt1045

Posts:361

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12/16/2013 12:40 PM
Dale, if the dealers took control of the relationship that would really change the industry. Successful shops are able to keep the jackels at bay but it takes planning and cash. Debt is when it goes bad
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